Charity Paid Jobs

About the Role

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon. 

We are seeking an experienced legacy professional to lead and grow MAP’s legacy giving programme. This role is instrumental in generating circa £1m annually, directly contributing to MAP’s vital work. You’ll take the lead in building MAP’s legacy programme – from marketing legacies to stewarding prospects, enquirers and pledgers. Working collaboratively across teams, you’ll design engaging supporter journeys that ensure an exceptional experience, strengthening MAP’s legacy pipeline. You’ll also play a pivotal role in strengthening the profile of legacy giving at MAP, building strong connections internally and externally. This role offers an exciting opportunity to build a legacy programme and join a passionate, collaborative and growing team committed to innovation and excellence in fundraising. You’ll have opportunities for professional growth and access to training and development to further enhance your legacy fundraising expertise. 

About You

We’re looking for a pro-active individual with a proven track record in building legacy fundraising strategies and delivering multi-channel campaigns. You’ll have excellent project management, leadership and communication skills, and be adept at analysing performance data to adapt and optimise plans. You’ll be skilled in both digital and offline fundraising, with a supporter-centric approach. You’ll have a passion for the power of legacies to bring change, keen to bring this insight to Medical Aid for Palestinians.  If you’re ready to lead a dynamic and growing legacy programme that makes a real difference to Palestinian health and dignity, we’d love to hear from you. 

 Duties and key responsibilities

Leadership and Strategy 

• Lead the development of the legacy programme, creating a strategic plan that considers audiences, products and channels and which is aligned to MAP’s fundraising strategy. 

• Monitor and analyse trends within legacy giving, both internally and externally, using these findings to influence the direction of the programme. 

• Manage and support the Legacy Marketing Officer (fixed term) and liaise with MAP’s legacy administration consultant to ensure excellence in both legacy marketing and administration. Assess resources and develop business plans to support team changes as and when relevant. 

• Champion legacy giving throughout MAP, influencing and engaging colleagues across the organisation and raising the profile of this income stream. 

• Build and manage relationships with external partners including agencies and suppliers including creative, print/fulfilment and free will providers.   

Campaign Planning and Management 

• Plan, implement and optimise legacy marketing campaigns across various channels, ensuring alignment with MAP’s broader fundraising goals. 

• Collaborate with internal teams and external partners to develop audience-led content and materials that drive engagement with legacy giving. 

• Monitor, analyse and report on campaign performance, adjusting plans and activity based on insights and trends with a view to maximise ROI. 

• Develop and maintain effective supporter journeys tailored to legacy prospects and legacy intenders/pledgers, ensuring a consistent, engaging and inspiring experience.

Innovation 

• Lead legacy marketing innovation by identifying and testing new channels, tools and approaches to enhance MAP’s legacy offering. 

• Stay updated on trends and legacy marketing best practice, with the goal of developing MAP into a leader in legacy fundraising. 

Budget Management 

• Create and oversee the legacy budget, setting income and expenditure targets in collaboration with the Head of Individual Giving.

• Manage financial planning, reporting, and risk assessment for the legacy budget. 

General Responsibilities

• Support MAP’s mission, ethos and values. 

• Support and promote diversity and equality of opportunity in the workplace. 

• Abide by organisational policies, codes of conduct and practices. 

• Treat with confidentiality any personal, private or sensitive information about individual organisations and or clients or staff and MAP data.

PERSON SPECIFICATION

Experience

• Proven track record in legacy programme management across various channels, with evidence of successful development of legacy fundraising strategies. 

• Skilled in performance reporting, data analysis and using insights to shape a legacy programme. 

• Experience creating acquisition fundraising plans across channels (online and offline) and delivering supporter journeys across a range of audiences. 

• Excellent project management skills, including managing multiple projects and priorities at once. 

• Experience of day-to-day management of external stakeholders and agencies.

• Experience in planning and budgeting – with proficiency in legacy forecasting.

Knowledge, skills and abilities

• Able to confidently analyse results and extract insights to inform campaigns.  

• Excellent digital, written and verbal communication skills, with a supporter-centric approach. 

• Effective management and leadership skills.

• Highly proactive – excellent at networking, communicating and influencing.

Education/training

• Direct marketing or fundraising qualification and/or equivalent experience (desirable). 

Personal attributes and other requirements

• Commitment to high standards, fostering trust and confidence in MAP’s fundraising initiatives.

• Commitment to a zero-tolerance policies on sexual exploitation & abuse/safeguarding. 

• Commitment to anti-discriminatory practices and equal opportunities.

• Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).

• An ability to apply awareness of diversity issues to all areas of work.

• Ability and willingness to work weekends/evenings in emergencies, and to travel overseas where necessary.

Note: We encourage all interested applicants to apply even if they don’t meet all criteria in the person specification. 

About the Role

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon.

We are seeking a dynamic Supporter Retention Manager to take MAP’s retention programme to new heights and contribute significantly to sustainable income growth. In this pivotal role, you will develop and implement retention strategies and plans with a focus on regular giving and supporter journeys that deepen loyalty and grow life-time-value. You’ll lead multi-channel campaigns and innovate supporter journeys, ensuring MAP’s loyal supporters stay engaged and inspired. You’ll champion excellence in all aspects of campaign planning and execution, introducing  new products and propositions that align with MAP’s Individual Giving and Fundraising strategies. You’ll develop and manage annual budgets, including setting income and expenditure targets and providing regular forecasts and risk assessments. Beyond the role’s core responsibilities, You’ll have opportunities for professional growth and access to training and development to further enhance your direct marketing skills. 

About You

we’re looking for a motivated and pro-active individual with a strong background in fundraising or marketing. You’ll have a proven track record of planning and executing campaigns that build long-term supporter loyalty and grow sustainable income. Your ability to manage external partners and analyse campaign performance will be key in optimising results. Strong project management, leadership and communication skills, coupled with your pro-active and collaborative mindset, will set you up for success in this role. If you’re a results-orientated individual who takes a a supporter-centric approach and thrives on leading innovative campaigns, we’d love to hear from you. This is your opportunity to make a tangible difference for MAP supporters and contribute meaningfully to MAP’s vital mission.

 Duties and key responsibilities

Leadership and Strategy 

• Build and inspire a high-performing, results-oriented team focused on delivering sustainable income to maintain and build on recent growth.  

• Hire, performance manage, support and develop the Individual Giving Fundraising Officer.  

• Lead the development and delivery of Individual Giving strategies, leading on MAP’s Individual Giving retention strategy with a focus on loyalty, regular giving and lifetime value.   

• Work across and develop MAP’s retention products and journeys, including developing loyalty and regular giving appeals.

Planning and Management of Campaigns

• Collaborate with the Head of team and peers to develop team plans aligned with the Fundraising strategy.  

• Ensure the team create and optimize insight-driven, supporter-led campaigns, working with the Marketing Manager and Insights lead.

• Ensure processes and systems are in place to track and meet KPIs, including the development of robust testing plans to optimize campaigns based on insights.  

• Manage and motivate a range of agency partners and suppliers.  

• Ensure compliance with relevant fundraising legislation and stay updated on changes in relevant thinking and laws. 

Innovation 

• Lead the investigation, testing, and implementation of product innovations using agile methods to test and learn with efficiency. 

• Develop bespoke, audience-led supporter journeys, including ongoing journeys for UK and international supporters.   

• Proactively stay ahead of emerging trends, and thrive working in a fast-paced, agile manner, acting on learnings to optimize activity. 

Budget Management 

• Create annual budgets for the Individual Giving programme, setting income and expenditure targets, with support from the Head of team.  

• Manage the retention budget, including the regular giving budget, and report on management accounts, reforecast, and assess risk levels.  

PERSON SPECIFICATION

Education/training

• Relevant direct marketing/fundraising qualification and/or equivalent experience. 

Knowledge / Experience

• Relevant experience in fundraising and/or marketing, with experience of direct marketing and developing supporter/customer journeys and campaigns to build long-term loyalty, engagement and income growth. 

• Experience managing a regular giving or loyalty programme. 

• Confident with end-to-end project management, including managing multiple projects and priorities at once.   

• Experience leading multi-channel, data-led campaigns, including loyalty and cross/upsell/reactivation activity - with evidence of engagement and income growth across channels including mail, email, SMS and TM.

• Strong track record in developing direct marketing strategies.    

• Experience in strategic planning, project management, budgeting and forecasting.   

• Experience managing external stakeholders and agency partners – including creative/DM, print, SMS/TM and fulfilment agencies.    

• Experience in analysing and presenting data for informed decision-making, as well as leading others to develop testing plans and optimise campaigns. 

Skills

• Able to confidently analyse results, digest complex data, and extract insights to inform strategies and campaigns. This includes regular giving and audience analysis.

• Expertise in digital and written communication, with a supporter-centric approach.  

• Able to balance short and long-term priorities and manage opportunities and risks.  

• Effective management and leadership skills, with experience of line management.  

• Highly proactive - excellent at networking, communicating, and influencing.  

Personal attributes and other requirements

• Commitment to maintain high standards to promote trust and confidence in MAP’s fundraising initiatives.  

• Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding. 

• Commitment to anti-discriminatory practice and equal opportunities.

• An ability to apply awareness of diversity issues to all areas of work

• Commitment to the aims, values and ethos of MAP.

• Ability and willingness to work weekends/evenings in emergencies, and to travel overseas where necessary.

• Support and promote diversity and equality of opportunity in the workplace

• Work collaboratively with others in all aspects of our work

• Abide by organisational policies, codes of conduct and practices

• Treat with confidentiality any personal, private or sensitive information about individual organisations and or clients or staff and MAP data.

Note: We encourage all interested applicants to apply even if they don’t meet all criteria in the person specification. 

Reporting to: Services Manager

Location: Midlands Home Working, with significant travel across the region

 Hours: Full-Time (37.5 hours per week)

 Salary: £25,000 - £28,000

Purpose: This is a varied role which involves networking and engaging with a variety of communities and professionals specifically across the Midlands. This is a great time to join us as we work towards our 2024-26 strategy to ensure more people across the country have access to our information and resources. You will have the opportunity to work across a range of exciting projects to include online groups, reaching out to diverse audiences, community outreach and presentation delivery. We would like the person appointed to take up the post in January 2025.

Key Responsibilities – the role will include but not be restricted to:

· Support, nurture and facilitate Online Arthritis Action Groups and Events.

· Organise networking opportunities and presentations.

· Attend local and national events as required.

· Create and retain relationships with localised contacts including community organisations and healthcare professionals.

· Help us implement our Equality, Diversity, and Inclusion Strategy by reaching out to diverse communities including Ethnic Minorities and Low-Income areas across the Midlands region.

· Support the development of our younger adult projects through researching and contacting organisations to ensure 18-40s are aware of our resources and information.

Networking

· Research and reach out to local and national networking opportunities across multiple sectors (community organisations, healthcare professionals, underrepresented communities).

· Nurture local relationships through meeting with and presenting to organisations.

Groups

· To organise and facilitate Online Groups including administration and promotion activities.

· Report on any relevant feedback with aims to improve the service.

· To assist with finding speakers.

· To understand and follow the Charity’s rules on confidentiality.

Other Activities

· Work with the Communications Team to keep social media and the charity’s website up to date with Groups and Events.

· Ensure administration is undertaken for all Groups and Events.

· Ensure Key Performance Indicators are kept up to date on the charity’s database (e-tapestry).

· Other tasks relevant to the level of this post may be asked of you.

· Attend our EDI Working Group meetings.

Location

The post will be located in the Midlands, working from home. Extensive travel across the Midlands will be an essential part of the role, which may require driving or using public transport. Therefore, owning or having access to a vehicle is essential. Monthly visits to the London office are required. Travel expenses will be reimbursed.

We particularly encourage applications from underrepresented groups and those with lived experience.

PERSON SPECIFICATION

 EXPERIENCE & SKILLS

Track record of community engagement: Essential

Excellent project management and organisation skills: Essential

Excellent verbal and written communication skills (including Microsoft Office and video conferencing): Essential

Excellent facilitation and presentation skills: Essential

Experience in researching potential partners and building relationships: Esssential

Experience of maintaining a charity database: Desirable

Experience of delivering course/ educational materials: Desirable

Experience of working as part of a small team: Desirable

Fluency in a foreign language (for example, Urdu, Punjabi, or Bengali): Desiarabl     

ATTRIBUTES

Excellent customer service and inter-personal skills: Essential                                 

A self-starter, able to work on own initiative where required: Essential             

Enthusiastic team-player with a can-do attitude: Essential                                 

Able and willing to travel extensively within the region: Essential                                     

Benefits

 As a valued member of our team, you will get:

· 25 days annual leave, rising to 30 days after five years, plus Bank Holidays and 3 additional days for our Christmas office closure.

· 7.5% employer pension contribution/2.5% employee contribution.

· 24 hour, 365-day access to the Employee Assistance Programme.

· Cycle to Work Scheme.

· Annual Eye Tests.

 How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself.

Applications should be received by 5.00 p.m. on Thursday 28th November 2024 at the latest. We may close the job prior to the closing date subject to receiving sufficient applications. Therefore, applicants are encouraged to make an application as soon as possible.

First round of interviews will take place on Zoom on 5th December 2024. The second round will take place on 11th December 2024 at the London office. Reasonable travel expenses will be reimbursed.

Arthritis Action is an equal opportunities employer. We treat employees and applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion, or belief.

Team: Finance

Location: Remote

Work pattern: Monday-Friday, 7 hours per day

Salary: Up to £53,353 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Senior Financial Accountant:

• To lead and manage the financial accounting function including accounts receivable and payable and VAT with a team of 6
• To oversee financial processing for the whole organisation
• To develop and operate robust financial controls
• To provide cash flow management and forecasting
• To support end to end process ownership and improvement across the Finance function
• To provide support to all finance system users
• To maintain and develop the finance systems

About the Finance team:

• This is a key role within the Operational Finance team which forms part of the wider Finance function of the charity.  The wider Finance team is made up of around 25 people. 
• We have recently implemented a new Finance system and are looking for opportunities to maximise the benefit of our investment through improved process, data and analysis.

What we’re looking for in our Senior Financial Accountant:

• Experience of managing a team of at least six people
• Experience of building statutory accounts from trial balance and administering accounting software
• Experience of managing a balance sheet
• Excellent people management skills with the ability to communicate effectively at all levels
• Experience of working within the charity sector
• Experience of working with large finance systems
• Ability to build and maintain positive working relationships
• Excellent organisational skills

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more

Application closing date: 28th November 2024

Virtual interview date: w/c 9th December 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

We're the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

We currently have an opportunity for a Volunteering Team Leader vacancy and we are looking for an organised, proactive, engaging volunteering leader to support the Area Operations Manager. You will provide guidance to a growing number of active volunteers and our in-house team that helps maintain, conserve and improve the environment and heritage of the waterway network for local communities and visitors to enjoy. The work will focus on the canals and rivers in the North West region.

The regularity & flexibility of travel will be discussed further at interview stage. A Full Valid UK Driving License is essential for this vacancy.

Knowledge, Skills/Qualifications & Experience

As Volunteering Leader you will report directly to the Area Operations Manager, and work closely with not only volunteers, but operational team colleagues across the North West team as you plan, assist, deliver and manage successful volunteer activities and events in 2024 and beyond. 

Key accountabilities:

Leadership: 

• Management of volunteers in the delivery of works safely and to a high standard, whilst maintaining volunteer satisfaction. Engaging/leading volunteers to deliver offside vegetation (OSV) project. 
• Liaison with volunteers and volunteer groups to understand their current capabilities and aspirations, using this to plan appropriate works in conjunction with the programmes of work with the customer operations team.
• To understand the needs of the waterways, both operationally and strategically, giving a broad understanding of the types and volumes of work available, thus providing the background information needed to develop a programme of volunteer works.
• Co-ordination of staff, vehicles and equipment for the efficient delivery of volunteer works.
• Co-ordination of training for volunteers to maintain and improve skills levels necessary to carry out works on the waterway.
• Promotion of a strong safety culture to ensure all works are completed with safety as a priority thereby ensuring the wellbeing of staff, volunteers and customers.

Maintenance/Repair: 

• Working outside, carry out maintenance and repair works to the waterway infrastructure, to maximise network availability.

• Provide customer service through operation of the Trust’s assets (e.g. locks and bridges) in a safe and timely manner.

• Undertake key duties associated with the maintenance of the waterway and waterside eg towpath improvement work from repairs to litter removal.
• To protect the natural and historic environment associated with the waterways by ensuring their consideration during all works.

• Provide a first level of response for reactive works to ensure the safety of customers and the availability of the network, participating in an on-call rota as required.

Safeguarding: 

• Displaying the Trust values and behaviours at all times.
• Ensuring that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values.

Knowledge, Experience & Skills

It is essential that our new team members can settle in and enjoy the varied work we perform, so you really must love physical outdoor work all year around, and have a genuine appreciation for respecting the needs of nature, environment and our millions of waterway visitors.  Our waterways are not just for short visits by day users or holidaymakers, thousands of community members live on our boats all year and you will be playing a role in caring for their home, their space.

It is also essential that you are comfortable dealing with the public, and can respond to the unexpected with thought, care, respect and a positive practical approach.

You might have practical skills and many years of working experience to offer, or you may just be starting out in your career and looking for a role which calls on your practical nature.  You don't need to be an expert in any field, but you will be able to demonstrate that you hold the values and behaviours that ensure our customers and visitors know we care.

Technical:

• Basic literacy and numeracy skills 
• Proven experience of working with and leading volunteers.
• Proven experience of delivering works to time, specification and budget.
• Some experience in customer service.
• Some experience of manual/construction/outdoor work. Experience using of plant/tools and equipment would be beneficial. 
• Countryside practice and vegetation skills may be an advantage.
• Some experience of working with plant and or equipment, desirable. 
• Basic IT skills - comfortable with modern handheld mobile devices for making calls, inputting information, and use of mobile applications etc.
• Valid UK driving licence is essential

General: 

• Good communicator and have excellent customer service awareness.
• You will demonstrate great care in the quality and standard of your work. 
• You will be a good communicator and have excellent customer service awareness - you will be the face of the Canal & River Trust on our waterways and will handle all communication with respect. 
• Experience working in a relevant environment - paid work or as a volunteer (outdoors related, environmental related, customer service etc).
• Can work alone on occasions, however thrives as part of a team to deliver a common goal.

It is important that you really love to work with others and get things done through others to succeed in this role.  Building and maintaining strong professional relationships is also important and an ability to adapt to diverse approaches and needs of those we work - colleagues and volunteers alike. 

What We Offer

In addition to your salary £27,220, we also offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits we are also open to flexible working arrangements. These include:

• Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
• 25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years.
• Annual £200 personal learning & growth award to spend on any learning related activity.
• Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
• Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.
• 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc.
• Free fishing facilities across our canal network.

Team: Data & Analytics

Location: Homebased with travel for meetings & events

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £61,602 per annum

Contract: Permanent  

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Head of Data & Analytics:

• The Head of Data & Analytics holds overall responsibility for driving the strategic development of MIG’s supporter data-ecosystem and data services by maximising the efficiency of all fundraising and retail activities.
• This role will lead a highly performing and specialised Data & Analytics team responsible for developing, maintaining and utilising supporter information systems that adhere to sector-wide best practice and legal requirements ensuring analytics are at the heart of fundraising decision-making.

About the Data & Analytics team:

• We sit within the Marketing & Income Generation directorate
• Our team is responsible for providing the Marketing and Income Generation directorate with the data services required to attain its 10-year strategy by delivering an exceptional and reliable centralised support function across data operations and analytics.
• We currently have a team of 12

What we’re looking for in our Head of Data & Analytics:

•  Proven track record of building and leading a high performing and technical data and analytics team
• Proven experience of developing data systems and processes to increase efficiencies
• Excellent understanding of fundraising data operations, analytics and compliance
• Experience of setting and managing budgets, strategic and operational plans
• Experience working in the charity sector

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Please contact for a copy of the job description

Application closing date: 27th November 2024

Virtual interview date: 9th December 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Video screening round

3. Microsoft teams interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Are you an experienced Call Centre Team Leader who can lead and inspire? Can you embody our values, ensuring our customers feel at the heart of everything we do?

If so, you could be the Call Centre Team Leader we are looking for.

About the role

We are looking for a Call Centre Team Leader to lead a team of dedicated advisors across various contact channels.

Key Responsibilities:

• Team Leadership: Inspire and develop your team to excel in both inbound and outbound calls, as well as other customer service activities. Ensure they have the right tools and training to deliver crucial information, support, and gratitude on a wide range of topics, including health information, retail enquiries, fundraising, and event stewardship.
• Problem Resolution: Act as the go-to expert for swiftly resolving problems and complaints, benefiting both customers and the organisation.
• Customer Experience: Oversee all customer interactions and activities, helping the team enhance the customer experience, build strong relationships, and drive income growth.
• Performance Management: Set performance goals, provide constructive feedback, conduct 121's, assist with recruitment and ensure the wellbeing of your team. Identify and implement process improvements to boost efficiency and elevate the customer experience.
• KPI and SLA Management: Take ownership of the team’s performance, ensuring they consistently meet and exceed KPIs and SLAs, as well as customer expectations. Drive improvement by turning insights into actionable strategies while maintaining high standards of data accuracy and quality.
• Collaboration: Assist the Customer Service Manager in managing the wider team’s performance to meet or exceed targets and SLAs. Foster a culture of quality, fun, and continuous improvement.

We are looking to start someone in this role as soon as possible. 

About you

You have a proven track record in customer service leadership, ideally within a contact centre environment. You’re experienced at setting performance goals, offering constructive feedback, conducting evaluations, and ensuring your team’s wellbeing. Your experience includes handling both inbound and outbound calls, implementing and monitoring KPIs, and effectively managing complaints.

To excel in this role, you should have:

• Outstanding IT skills, especially Microsoft Office, and familiarity with CRM systems and customer service software. Experience using a Helpdesk ticketing systems would be highly advantageous.
• A strong understanding of contact centre best practices, tools, performance metrics, and KPIs.
• Excellent written and verbal communication skills, including a great phone manner and strong presentation skills.
• Exceptional attention to detail, strong administrative and time management skills, and a proactive, solution-focused approach.
• Experience in conducting effective team meetings, delivering impactful updates, inspiring and motivating team members, and securing enthusiastic buy-in for changes and new initiatives.

Working arrangements

This is a fixed contract covering a secondment until April 2026.

This is a blended role, where your work will be dual located between your home and our Birmingham office( B37 7YE).Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season. 

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment the team typically go in once a week on Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage

What We Offer:

When you join the BHF, you become part of our MyBHF Career Academy, where we'll help you grow, learn, and develop your career.

We offer our staff generous benefits, such as:

• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.

Interview Process:

This interview is planned to be in person interview which will take place through in person at our Birmingham Office (B37 7YE) on 4th Dec 2024. 

Do you have a track record of leading and developing a Philanthropy function, with proven success in innovation and driving significant growth across a multi-million-pound portfolio?

We are looking for a new Head of Philanthropy and Trusts to be the charity’s strategic lead, further developing the Philanthropy and Trusts strategy for Dogs Trust and providing expert leadership in the development of our programme.

About this job:

In this varied and interesting role, you will:

• develop and implement a comprehensive fundraising strategy designed to maximise philanthropic income from HNWIs, trusts, and foundations, aligning with our overall fundraising goals
• provide strategic guidance and support to the Philanthropy and Trusts team, fostering a collaborative and results-oriented working environment.
• develop, test and implement a broad range of successful products and giving opportunities including, but not limited to the Philanthropy Board and Patrons Schemes.
• lead the identification and research of potential major donors, trusts, and foundations, creating tailored cultivation and solicitation plans to engage with them effectively. 
• oversee the preparation of compelling funding proposals, grant applications, and other fundraising materials, ensuring they are aligned with donors' interests and Dogs Trust's funding priorities.
• personally solicit and secure transformational 6-8 figure gifts for Dogs Trust’s work and inspire and support your teams to have the same level of ambition.

About you:

You'll be a strategic thinking, results orientated senior fundraiser, with a strong track record of leading and developing a Philanthropy function.  You’ll have proven success in innovation and driving significant growth across a multi-million-pound portfolio of major donors and trusts and foundations.

You’ll also have extensive experience of creating a positive culture, managing and motivating others to work successfully as a team, and you'll be skilled in developing and managing large budgets.

About Dogs Trust:

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About the team: 

Over the next five years, we aim to significantly increase funds from charitable trusts and foundations, corporate partners and major donors. We are seeking an experienced leader achieve our ambitions and expand our work even further.

It is a huge opportunity to shape the future direction of our fundraising strategy, so if you are interested, we’d love to hear from you!

To apply for this position please click the APPLY NOW button. Our application process requires you submit a CV and a cover letter explaining your interest and suitability for the role. Please note, on rare occasions, we may close vacancies early if we receive an overwhelming response, so to avoid potential disappointment, please apply at your earliest convenience.

Department: Marketing and Communications
Location: hybrid – a minimum of 1 day in our Aldgate, London office each week
Hours of Work: 37.5 hours per week
Contract: permanent, full time
Salary: £26,000 – £28,000
Closing date: Thursday 28th November at 11.59pm

Interview dates: Monday 9th and Tuesday 10th December

Annual Leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

Join the Marketing and Communications team at Dementia UK in this exciting role, supporting the day-to-day management of our social channels.

As our Social Media Assistant you will work within our multi-disciplined team assisting in content creation, publishing, and community management. You will help to grow our social media presence through delivering our social media strategy with a focus on organic growth. Along with managing daily incoming comments and communications, you will help to identify social media influencers for our brand, especially on Instagram and TikTok.

To succeed in this role, you will have a passion for social media, with an understanding of user-centred content including previous experience in creating and publishing content for social media channels, such as video, still images and written content. Strong organisational and planning skills are essential, as well as the ability to build relationships and network effectively.

If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

A small but collaborative Housing Association is looking to take on a Finance Officer in their welcoming team environment.

Their belief is that decent, affordable houses are the vehicle to a good quality of life for people to thrive in their communities.

They are looking to bring someone in for an exciting 6 month temporary to permanent opportunity.

Responsibilities:

• Accurate Financial Transactions
• Purchase Orders and Supplier Statements
• Processing invoices, reconciling balance sheet sheet accounts and looking at petty cash
• Procurement processes including goods and services and ensuring best practice procedures

Requirements:

• Previous experience of Finance Office level roles
• Knowledge of procurement procedures
• Experience using a range of finance systems
• Strong communication skills

If this role sounds of interest, please apply ASAP as this role is urgent!

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Programmes Administrator (Greater Manchester & Other Regions) £22,000 per annum (pro-rata)

Full time role (37.5 hours) with an initial 6-month fixed term contract continuing subject to funding.

Remote working, with the option for hybrid working (two days working from home, two days in the office in Manchester, and the remaining day up to you).

At One Million Mentors, our aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that investing in mentors will help to address the skills gap agenda and improve social cohesion.

Would you like the opportunity to:

• Be part of a dynamic, values-driven organisation working to achieve lasting social change?

• Work across the business, public and third sector to develop innovative ways of harnessing the potential of young people in Great Britain? 

• Help shape a growing organisation?

• Enhance your personal development and job satisfaction through monthly team training sessions, personal L&D opportunities and a 15 hour per year volunteering allowance?

If so, this may be the role for YOU!

About the role

The Programmes Administrator will be in charge of the smooth running of 1MM Mentoring Programmes in Greater Manchester and other regions, including the supporting of mentors & mentees through their journey. By ensuring a fast and effective onboarding process, timely communication, and ongoing support for our participants the Programmes Administrator will assist Regional Managers and/or the Head of Delivery with maximising the positive impact of 1MM’s mentoring programmes. This role reports to the Head of Delivery. 

For a more detailed job description, please see the job pack attached.

Remuneration and benefits: Salary bracket of £22,000 (pro rata), up to 6.5% employer pension contribution and 25 days holiday per year (pro rata). 

**Please note that applications submitted without a Covering Letter will not be considered**

For further details on how to apply, please see application guidelines attached.

There when it matters

Sue Ryder has an exciting opportunity within our Finance Directorate for a full or part time Payroll Coordinator. Acting as the main contact with our external payroll manager for the organisation this role plays an integral part in the finance team, ensuring the Sue Ryder payroll is processed accurately and on time within legislative, statutory and company policies and procedures. The Payroll Coordinator will also support in the review and development of current processes and policies.

About the role:
• Be the main contact for the charity to the external payroll manager
• Provide all data required to process the payroll not available on the system to the external payroll manager in line with stated deadlines
• Monitor and manage the payroll inbox, triage payroll queries from the business and raise cases with the external payroll manager where required
• Check the Business Support and Fundraising payroll reports ensuring accuracy for colleagues monthly pay
• Carry out checking of reports and raising any errors with the external payroll manager or local administrators/managers
• Be the main contact for payroll for the payroll administrators across the business
• Prepare information for approval by the Head of Finance for ad-hoc payments including but not limited to cash advances and pension payments
• Inform the Treasury team of net pay and tax expected to be paid from the bank account each month
• Carry out a review of all current payroll policies and documentation suggesting new policies and information to be requested.
• Undertake ad-hoc duties and other responsibilities that may be required by the Head of Finance
• Undertake all tasks in accordance with Data Protection Legislation

About you:
• Familiar with payroll processes and terminology
• Basic knowledge of payroll legislation regarding statutory payments, PAYE and National Insurance
• Basic knowledge of pension legislation regarding statutory rules and payment deadlines
• Ability to work to strict deadlines
• High degree of accuracy and attention to detail
• Knowledge of Microsoft Excel and good all around IT skills
• Planning and organisation skills
• Good verbal and written communication skills

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online at shop
• Structured induction programme and learning and development opportunities.
For more of our employee benefits please visit our website.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.

We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process

If you want more than just a job, we want you.

Join the team and be there when it matters.

Are you a forward-thinking Executive Assistant with exceptional attention to detail? No two days will be the same in this role, so come join our friendly team at Helen & Douglas House!

As part of this role, you will provide high quality, confidential executive assistance, and high-level business administrative support to the Executive Team and the CEO, supporting them in achieving the strategic aims and goals of the charity. This will include complex diary management, documentation preparation (PowerPoints, meeting agendas, correspondence) and minute taking.

Your proven ability to constructively challenge the status quo and seek better ways of working will play a key role in supporting projects and managing the annex office with its associated budget. Your well-developed understanding of confidentiality and use of discretion and diplomacy will enable you to lead the management of Trustee meetings.

To be successful in this role, you will need to have strong knowledge and proficiency in all Microsoft packages and curiosity to learn about new platforms to enable the development of ways of working to improve efficiency and effectiveness. You will be self-motivated and able to work independently and prioritise own workload, taking a pragmatic approach to decision making.

Helen & Douglas House is a registered hospice charity based in Oxford that aspires to become a centre of clinical excellence for providing palliative, respite, end-of-life and bereavement care to life-limited children and their families. We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others. The Helen House Care Team is a unique and vibrant blend of nurses and carers, all of whom share an authentic passion for delivering the highest possible standard of care to patients and their families.

Please note, we are reviewing applications as they come in. Advert may close early if sufficient applications are received, therefore please apply as soon as possible, if interested.

Helen & Douglas House offer the following benefits:

- 27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.

- Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.

- Life assurance x4 your annual salary.

- Group Personal Pension scheme with 7% employer contribution.

- Eye care voucher scheme.

- Cycle to work scheme.

- Octopus electric vehicle leasing scheme.

- Occupational sick pay and maternity pay.

- Enhanced maternity leave and shared paternity leave.

- A flexible working environment.

- Investment in your Continuous Professional Development.

- Employee Assistance Programme.

- Recommend a friend scheme.

- Commitment to Equality, Diversity & Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Working as part of the External Relations department, you’ll be responsible for leading and driving our digital communications and marketing efforts, taking our engagement with key audiences to new heights.

Nurtureuk trains teachers to identify and address children's unmet social, emotional and mental health needs, ensuring pupils are ready and able to learn. Nurture practice was developed more than 50 years ago and is a way of relating to children that helps build their social skills, confidence and self esteem. Our work helps schools improve behaviour and attendance and reduce exclusions, and most importantly it improves children and young people's wellbeing. 

We're on a mission to make nurture the norm in schools and we have ambitious plans to raise our profile and showcase the transformative effect nurture practice is having across the UK. 

We're looking for a digital engagement manager with a strategic understanding of digital communications and extensive experience of using a range of marketing tools and channels. They will be brimming with ideas for original content that amplifies our messages and helps demonstrate the impact of nurture. 

Please download the job description for full details.